What you’ll do here:

• Greets all potential clients with a friendly and professional demeanor.
• Engages in conversation with potential clients to share information about Jackson Hewitt’s services and promotions.
• Quickly and accurately verifies and enters customers’ personal and Form W-2 information into Jackson Hewitt’s proprietary software.
• Assists with scheduling tax preparation appointments.
• Monitor client flow at the location and keeps clients engaged during periods of wait time.
• Monitor client activity and takes initiative to answer phones and resolve client issues.
• Meets set-up deadlines to ensure office locations meet brand/marketing appearance standards in time for office openings.
• Assists in maintaining a clean and inviting workplace, this may include removal of trash, vacuuming or sweeping, cleaning counters, cleaning glass, etc.
• Assist leadership in marketing and recruitment efforts, as needed.

As a Seasonal Tax Associate (Entry Level Tax Preparer), you will be responsible for providing guidance, explaining, preparing, and completing accurately tax-related forms for clients, including multiyear, multistate, year-end tax forms and provide clients with IRS audit support. Complete E-filing, provide printed copies of returns for clients to review, sign and e-file these forms to IRS and state agencies.

Skills you’ll bring for success:

• Passion for providing extraordinary customer service.
• Excellent communication and interpersonal skills.
• Experience working in a fast-paced environment.
• Basic knowledge of computer functions and math.

Tax returns