We have an exciting HYBRID opportunity for a Project Manager to join our team in Des Moines, Iowa! The Department of Human Servces (DHS) Contact Center is the primary point of contact for general consumer healthcare questions, including understanding of health care programs, eligibility requirements and information on how to apply for coverage.

The project office is located in the Iowa Medicaid Enterprise (IME) facility in Des Moines, Iowa. MAXIMUS staffs the contact center with professional, well-trained personnel who quickly and accurately respond to callers, providing information and gathering demographic information about callers when necessary, while ensuring privacy and confidentiality.

Job Description Summary

Essential Duties and Responsibilities:

• Assist the Project Director with the day-to-day running of the core functional areas to ensure compliance with the prime contract, all subsequent amendments, program business rules, as well as, state and federal regulations.
• Assist the Project Director in his/her efforts to facilitate a functional, motivated, and cohesive project team.
• Ensure all outreach, education and enrollment services are effectively and efficiently delivered throughout client coverage area.
• Establish and maintain effective working relationships and partnerships with the client and other key stakeholders including DOH employees, state agencies, counties, health plans, community agencies, stakeholders and subcontractors.
• Facilitate communication and resolution on all pertinent contract matters, operational changes, and applicable corrective and preventive actions.
• Direct supervision of key Project staff as determined by the Project Director.
• Work with the Project Director to develop performance goals and objectives for the project and staff, and monitor the achievement of those goals.
• Assist in creation and implementation of innovative methodologies to continually streamline and improve project operations and outcomes.
• Ensure project stays within budget, meets its financial performance goals, and meets all agreed upon timelines and work plans.
• Work closely with members of the Senior Management team in support of performance objectives related to the Quality Management System.
• Ensure compliance with MAXIMUS standards and procedures for project operations.
• Meet all standards and performance criteria established for this position.
• Perform other duties as may be assigned by management.

Minimum Requirements:

• Bachelor's degree with 5+ years of project management experience.

Education and Experience Requirements

• 5 years of supervisory experience.
• Strong client relationship management experience.
• Background with managing metrics/KPIs/SLAs.
• Budgetary experience.
• Health or Human Services Industry experience strongly preferred.
• Call Center experience preferred.

MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

EEO Statement

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Posted Max

USD $130,000.00/Yr.

Posted Min

USD $49,500.00/Yr.

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.