The Office Administrator is responsible for providing principal support to management and subordinate staff at the designated office location.

Essential Duties and Responsibilities:

• Answer general inbound calls and place outbound calls with the goal of increasing business, customer satisfaction, and customer retention.
• Follow basic procedures and scripts, using fundamental knowledge of company and project directories, services, and products to assist customers and clients.
• Type or generate letters and other documents as necessary.
• Assist in the maintenance of the office record and filing systems.
• Retrieve, log, and route correspondence (faxes, email, letters, etc.).
• Prepare and log outgoing and incoming shipments.
• Ensure document control of mail and project correspondence.
• Handle mail and postal machine.
• Assist with coordination of meetings both internally and with the customer and participate as necessary.
• Backup support for recording and providing meeting minutes within the required time frame as necessary.
• The Office Administrator will assist the department by performing any combination of clerical duties requiring general knowledge of processes and procedures.
• Create and assign badges to new employees coming into the office.
• Lead social event management and coordination of initiatives designed to increase employee morale and engagement (ex. catered lunch coordination, fundraising events, etc.).
• Retrieve, log, and route correspondence (faxes, email, letters, etc.).
• Assist with coordination of meetings both internally and with customers; participate and take notes as necessary.
• Monitor office supply inventory and reorder as needed.
• Collect information from files or staff for routine inquires on office programs or periodic reports and refer non-routine requests to management or appropriate staff.
• Assist in the maintenance of the office records, filing systems, and expense tracking.
• Understand broad knowledge of departmental and company practices to assist leadership team and staff while exercising judgment on critical nature of information and confidentiality.
• Assist internal and external customers, providing excellent customer service.
• Perform other duties as assigned by management on an as needed basis.

Minimum Requirements

• 0-2 years of experience required..
• High School Diploma (or GED equivalence).
• Proficient in the use of Microsoft Office products.
• Excellent organizational, written, and verbal communication skills.
• Ability to maintain confidentiality and security of all relevant information.
• Ability to work as a team member and independently.

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.