Be unstoppable with us!

T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

Get hands-on experience, training—and a leg up on a bright future.

Learn. Achieve. Build a career.

T-Mobile is revolutionizing the wireless industry for millions of customers nationwide. Working here means rolling up your sleeves and redefining the status quo with a team that has your back every step of the way!

This is a 12-week paid learning experience during which you’ll be able to connect and network with other interns and leaders within the company. We invite you to come innovate with mentors who will challenge you to develop meaningful skills. You’ll contribute your creativity and outstanding ideas, while working alongside T-Mobile employees. We’ll give you hands-on projects and the chance to create an immediate impact.

What It's Like

Associate Analysts work under the direction of the Resource Planning Manager and in concert with Community leadership team(s), other Community Planning Analysts. Basic job duties require the ability to draw conclusions from historic performance and trending. Candidates will work closely with various levels of Leadership, and should have effective communication skills. Successful candidates will have negotiation skills, emotional and executive maturity, and will be comfortable in a work environment that changes day to day.

What You'll Do

• Collect and analyze data, provide trends, and identify root causes
• Provide in depth analytics using RTA, CMS, Model T, T-Metrics, and SSI Analyzer
• Be aware of line-of-business goals, trends, and historical performance to determine when to partner with the Business Operations Center and local operations to actively resolve real-time issues

Key Responsibilities

• Support business processes and workflows to ensure we deliver the best quality of customer interactions
• Perform reporting/analysis to identify gaps and improvement opportunities in scheduling
• Develop and implement ad-hoc operational reporting and automation
• Provide basic analysis and recommendations on performance metrics

Minimum Qualifications

• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED
• Must be actively enrolled in a degree program or graduated within the last year
• Employees of T-Mobile or Metro by T-Mobile are ineligible for Internships

Employer does not sponsor work visas for this position. Note that this also applies to individuals who are students in F-1 status who desire sponsorship after they complete their education

Relocation reimbursement may be provided to program participants who reside more than 50 miles from the internship location

Intern wages range from $20/hour to $40/hour. The successful candidate’s actual pay will be based on experience/location

Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

As America's Un-carrier®, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's advanced nationwide 4G LTE network delivers outstanding wireless experiences to millions of customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS.